Information You Provide

We may collect information when you create an account, request a quote, place an order, upload artwork, subscribe to communications, contact customer support, or leave feedback.

• Name and business or organization name
• Email address and phone number
• Billing and shipping address
• Account login information
• Order and transaction details
• Service and production instructions
• Uploaded logos, artwork, designs, and files
• Messages, feedback, and support communications

Payment Information

Payments may be processed by third-party payment providers. Built With Threads LLC generally does not receive or store your complete payment-card number or security code.

Information Collected Automatically

• IP address and approximate location
• Browser, device, and operating-system information
• Referring website and pages viewed
• Shopping-cart and account activity
• Visit dates, times, and website interactions
• Website performance and error information

We may use your information to:

• Provide our digitizing, vector art, and patch services
• Review artwork and prepare quotations
• Process, manage, and deliver orders
• Process payments and issue invoices
• Communicate about orders, revisions, and delivery
• Provide customer and technical support
• Maintain and secure customer accounts
• Improve our website and customer experience
• Detect fraud, misuse, and security threats
• Maintain required business and transaction records
• Comply with legal, tax, and regulatory obligations
• Send marketing communications when permitted

Customers may upload logos, photographs, illustrations, embroidery designs, sketches, and other production files.

We use these files to:

• Review project requirements
• Prepare quotations
• Complete requested services
• Make approved revisions
• Deliver completed files or products
• Maintain order records and provide future support

We do not sell customer artwork or intentionally provide it to unrelated third parties. We will not display customer artwork in our portfolio or advertising without permission, except where its use is otherwise legally permitted.

You are responsible for ensuring that you have the necessary rights or authorization to submit and use the artwork you provide.

Our website may use cookies and similar technologies for:

• Account login and authentication
• Shopping-cart functionality
• Remembering website preferences
• Website security and fraud prevention
• Analytics and performance measurement
• Marketing or advertising, where enabled and permitted

You can manage cookies through your browser settings. Disabling necessary cookies may prevent accounts, checkout, shopping carts, and other website features from working properly.

Where required by law, we will request consent before using non-essential analytics or marketing cookies.

We may share necessary information with trusted providers that support our business, including:

• Website hosting providers
• Payment processors
• Email and communication providers
• Order-management and support platforms
• Shipping and delivery companies
• Analytics and website-security providers
• Production and fulfillment contractors
• Accountants, lawyers, and professional advisers

We may also disclose information when required by law, to protect legal rights, investigate fraud or security incidents, or complete a business sale, restructuring, or transfer of assets.

Built With Threads LLC does not sell personal information for monetary payment.

We also do not knowingly share personal information for cross-context behavioral advertising as those terms may be defined by applicable privacy laws.

If these practices change, we will update this policy and provide any legally required notice and opt-out method.

We may send operational messages concerning quotes, orders, payments, revisions, file delivery, shipping, accounts, and customer-support requests.

We may send promotional messages if you subscribe or where legally permitted. You can unsubscribe through the link in a promotional email or by contacting us.

Unsubscribing from marketing will not stop necessary order, account, or service communications.

We retain information only for as long as reasonably necessary to:

• Complete requested services
• Maintain customer accounts
• Provide future order support
• Resolve disputes and prevent fraud
• Enforce agreements
• Meet tax, accounting, and legal requirements

Retention periods may vary depending on the information and reason it was collected. Some records may be retained after a deletion request when required by law or legitimate business needs.

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure hosting, encrypted connections, authentication, backups, access controls, and restricted access to customer information.

No website, email, file-transfer method, or electronic-storage system can be guaranteed to be completely secure. Please do not send passwords, complete payment-card information, or highly sensitive information through ordinary email or contact forms.

Depending on your location and applicable law, you may have the right to:

• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of eligible information
• Restrict or object to certain processing
• Withdraw consent where processing relies on consent
• Request a portable copy of eligible information
• Opt out of promotional communications
• Appeal certain privacy-request decisions
• Complain to an appropriate data-protection authority

To submit a privacy request, email info@builtwiththreadsllc.com . We may need to verify your identity before completing the request.

If California privacy law applies to Built With Threads LLC and your information, you may have rights to:

• Know what personal information is collected
• Know the purposes and sources of collection
• Request access, correction, or deletion
• Receive a copy of eligible information
• Opt out of the sale or sharing of personal information
• Limit certain uses of sensitive information
• Receive equal service when exercising privacy rights

Built With Threads LLC does not sell personal information.

Where European Economic Area or UK data-protection law applies, we may process information based on:

• Performance of a contract
• Compliance with a legal obligation
• Our legitimate business interests
• Your consent
• Protection of legal rights or vital interests

You may have rights of access, correction, erasure, restriction, portability, objection, and withdrawal of consent. You may also complain to the data-protection authority in your country.

We serve customers in different countries. Your information may be processed or stored in the United States or other countries where our service providers operate.

Where required, appropriate contractual or legal safeguards may be used for international transfers. Privacy laws may differ between countries.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information without appropriate authorization, contact us so we can review and remove it where required.

Our website may link to payment services, social-media platforms, shipping providers, and other third-party websites.

Built With Threads LLC is not responsible for the privacy, security, or content practices of third parties. Review their privacy policies before providing information.

Some browsers offer a Do Not Track setting. Because there is no universally accepted standard, our website may not respond to every Do Not Track request.

Where required by applicable law, we will recognize legally valid browser-based privacy signals, such as Global Privacy Control, for applicable opt-out requests.

We may update this policy when our services, technologies, business practices, or legal obligations change.

The revised version will be published on this page with an updated effective date. Material changes may also be communicated through our website, customer accounts, or email where required.